PRIVACY POLICY
Effective Date: October 1, 2026
1. Introduction
Voz Entertainment, LLC operates the Lucha Voz and Lucha Libre Voz brand, website, live entertainment experiences, digital content, membership programs, communications, and related services.
This Privacy Policy explains how Voz Entertainment, LLC (“Voz Entertainment,” “Lucha Voz,” “we,” “us,” or “our”) collects, uses, protects, and discloses information when you visit LuchaLibreVoz.com, become a member or subscriber, communicate with us, purchase tickets or merchandise, inquire about booking Lucha Voz, participate in an event, or otherwise interact with our services.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
2. Information We May Collect
Depending on how you interact with Lucha Voz, we may collect:
Contact Information
Your name, email address, telephone number, mailing address, and other information you voluntarily provide.
Membership and Account Information
Information used to create or manage a Lucha Voz website membership, subscriber account, profile, preferences, or access to members-only content.
Event and Booking Information
Information submitted when purchasing or reserving tickets, requesting information about an event, submitting a Book the Show inquiry, sponsorship inquiry, vendor request, partnership inquiry, or other event-related communication.
Transaction Information
Information associated with ticket, merchandise, membership, or other purchases. Payment transactions may be processed by third-party payment providers. We do not necessarily receive or store your complete payment-card information.
Communications Information
Emails, telephone communications, SMS/text communications, inquiries, customer-service requests, feedback, and other messages you send to us.
Website and Device Information
IP address, device type, browser type, website activity, pages visited, referring sources, cookies, analytics information, and similar technical information.
Marketing Preferences and Consent Records
Your choices regarding email, SMS, promotional communications, and records showing when and how you provided or withdrew consent.
3. How We Use Information
We may use information to:
Provide and operate the Lucha Voz website and services.
Create and manage memberships and website accounts.
Provide access to members-only videos, full matches, content, announcements, and experiences.
Process event registrations, reservations, merchandise orders, ticket-related requests, and other transactions.
Respond to Book the Show inquiries and communicate with prospective clients, venues, municipalities, festivals, businesses, sponsors, vendors, community organizations, and partners.
Provide event information, schedules, updates, reminders, customer service, and requested communications.
Send promotional communications when you have provided the appropriate consent.
Improve our website, events, services, marketing, programming, and fan experience.
Prevent fraud, misuse, security incidents, and unlawful activity.
Maintain records and comply with applicable legal and regulatory obligations.
4. SMS and Text Messaging Privacy
Lucha Voz may offer SMS/text messaging relating to matters such as event announcements, membership information, reminders, requested information, customer service, booking communications, ticket or event updates, and, where separately authorized, marketing and promotional communications.
Message frequency varies. Message and data rates may apply.
SMS consent is voluntary. Providing your telephone number does not automatically constitute consent to receive marketing text messages.
Where applicable, marketing consent is collected separately from informational or transactional messaging consent.
You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact us at Info@LuchaLibreVoz.com.
Most importantly:
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from any general information-sharing practices described in this Privacy Policy and will not be shared with third parties for their own marketing or promotional purposes.
We may use service providers that are necessary to operate and deliver our messaging program, including telecommunications carriers, messaging technology providers, CRM providers, and other vendors assisting us with delivery, security, support, or administration of communications. Such providers are permitted to use information only as necessary to provide those services to us.
5. How We May Disclose Information
We do not sell your personal information for monetary consideration.
We may disclose non-SMS personal information when reasonably necessary to:
Provide services you requested.
Process payments and transactions.
Operate our website, technology, CRM, email systems, analytics, ticketing, membership systems, and customer service.
Coordinate an event, booking, sponsorship, vendor relationship, or other transaction in which you requested our involvement.
Comply with applicable law, regulation, legal process, subpoena, or government request.
Protect the rights, safety, security, and property of Lucha Voz, our customers, our performers, our partners, or others.
Complete a legitimate corporate transaction involving Voz Entertainment, LLC, subject to applicable law.
SMS opt-in information and consent are not shared with third parties or affiliates for their independent marketing or promotional purposes.
6. Cookies and Analytics
Our website may use cookies and similar technologies to operate website functionality, remember user preferences, measure traffic, understand visitor behavior, improve website performance, and support marketing or analytics activities.
Your browser may allow you to control or disable certain cookies. Disabling cookies may affect some website functionality.
7. Third-Party Services and Links
LuchaLibreVoz.com may contain links to third-party websites or use third-party services for hosting, payments, ticketing, video, social media, analytics, customer management, communications, or other functionality.
Those organizations may have their own privacy practices. We encourage you to review their privacy policies when interacting directly with their services.
8. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, misuse, alteration, or disclosure.
No website, communications platform, or electronic storage system can be guaranteed to be completely secure.
9. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, satisfy legal obligations, resolve disputes, enforce agreements, manage customer relationships, or fulfill other legitimate business purposes.
SMS consent and opt-out records may be retained as necessary to document compliance with applicable messaging requirements.
10. Your Choices and Rights
You may:
Unsubscribe from marketing emails using the unsubscribe instructions contained in those communications.
Opt out of SMS communications by replying STOP.
Request assistance regarding SMS communications by replying HELP.
Request correction or deletion of certain personal information by contacting us.
Depending on where you reside, applicable privacy laws may provide additional rights concerning your personal information.
11. Children’s Privacy
Lucha Voz is family-oriented entertainment; however, our website and online services are not intended to knowingly collect personal information directly from children under 13 without appropriate parental or legal guardian involvement.
If you believe a child has provided personal information to us improperly, please contact us so we can review the matter.
12. Changes to This Privacy Policy
We may update this Privacy Policy as our business, technology, services, or legal requirements evolve.
When changes are made, we will update the Effective Date displayed at the beginning of this policy.
13. Contact Us
Questions about this Privacy Policy or our privacy practices may be directed to:
Voz Entertainment, LLC
Lucha Voz / Lucha Libre Voz
Website: www.LuchaLibreVoz.com
Email: Info@LuchaLibreVoz.com
Arizona, United States